FREQUENT ASKED QUESTIONS

How can I receive samples?

We include 2 complimentary samples in all orders placed on our website, while stocks last.

 

How do I cancel or make changes to an order?

At this time, we are unable to cancel orders once they have been placed. Please see our Delivery Information and Terms & Conditions for returns and refunds.

 

Can I still order an item that is out of stock?

You cannot add to your basket a product out of stock.

 

When will my items arrive?

It depends on delivery option you will choose and on your country of delivery.

Metropolitan France and Monaco:
- Express delivery: 48h
- Pick up point delivery: from 2 to 6 days

Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Gibraltar, Greece, Greenland, Hungary, Faroe Islands, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City, United Kingdom, United States:
- Delivery within 2 days

Afghanistan, Albania, Algeria, Angola, Anguilla, Antilles, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Saudi Arabia, South Africa, Belarus, Burma, Bolivia, Bonaire, Bosnia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Chile, China, Colombia, Costa Rica, Côte d'Ivoire, Croatia, South Korea, Curacao, Djibouti, Dominica, Egypt, El Salvador, Ecuador, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, French Guiana, Guyana, Haiti, Honduras, Hong Kong, Cayman Islands, United States, Cook Islands, Réunion Islands, Marshall Islands, Solomon Islands, British Virgin Islands, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kuwait, Laos, Lesotho, Lebanon, Liberia, Libya, Macao, Macedonia, Madagascar, Malaysia, Malawi, Maldives, Mali, Morocco, Martinique, Mauritius, Mauritania, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Mozambique, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, New Caledonia, New Zealand, Oman, Pakistan, Palau, Palestine, Panama, Papua, Peru, Philippines, French Polynesia, Uganda, Uzbekistan, Qatar, Central African Republic, Democratic Republic of Congo, Dominican Republic, Chad, Reunion, Russia, Rwanda, Saint Martin, Saint Pierre and Miquelon, Saipan, American Samoa, Samoa, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Somalia, Sudan, Sri Lanka, Suriname, Swaziland, Syria, Taiwan, Tanzania, Thailand, East Timor, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turkey, Tuvalu, U.A.E., Ukraine, Uruguay, Vanuatu, Venezuela, Viet Nam, Wallis and Futuna, Yemen, Zaire, Zambia, Zimbabwe:
- Delivery within 24h-48h

 

May I modify my delivery address having placed order?

If your order is not sent, you can contact us via the form of contact or on contact@cbi-groupe.fr.